Courtney's Candles & Creations
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Home > Customer Ratings 99% Positive

Courtney's - 99.2% Excellent or Good Customer Ratings

Most of our new sales come by word of mouth. We are very proud to have earned Yahoo Shopping's 5 Star TOP SERVICE award & Excellence Awards & Ratings from Google & Bizrate.


Bizrate customers give us an Overall Rating of 9.4 out of 10.
BizRate Customer Certified (GOLD) Site

Bizrate Circle of Excellence Site - Courtneys Candles Reviews at Bizrate

5 STAR Rating on Google


99.4% of our Customers rate us EXCELLENT or GOOD!

CUSTOMER RATINGS
Yahoo! Shopping randomly samples our customers and asks them to rate our performance.


RATINGS FOR LAST 12 MONTHS:
EXCELLENT.....94.4%
GOOD...............5.0%
OK....................0.6%


LAST 12 YEARS
EXCELLENT......90.7%
GOOD...............8.1%
OK.....................0.8%
BAD...................0.4%




Check out these Testimonials:

Just wanted to let you know that my clock arrived yesterday here in Australia and I have been extremely satisfied with your service and the product, which now has pride of place in our lounge room. Your service was absolutely excellent. Many thanks!

Heather J.

I was hesitant to purchase over the internet. I found myself needing to buy from Courtney's Candles & Creations because the product I needed was not available in my community. I COULD NOT BE MORE PLEASED WITH BOTH THE PRODUCT AND THE SERVICE. WAY TO GO COURTNEY'S CANDLES AND CREATIONS!

Lawrence A. - Waite Park, MN

Once again the folks at Courtneys Candles have so much to offer including some HOW TOs on making things last longer.(like wick stones) The products are affordable and unique, make great gifts for that hard to find the right thing person on your list. My home smells like the warm and inviting place it is supposed to be. Courtneys has a scent for every mood, for every season so please give them a try. Then you too can light the lamp or light the candles and enjoy.

Michael F. - Grovetown, GA

I love your products. I plan to be a customer of yours for years to come. I can't help stop raving about your great service and products to friends and families who have Lampe Bergers. I have given them all your web address. If they are as smart as I think they are they will definitely be purchasing some of the great products you sell... there is not a place who sells such great smelling oils, for such a great price... and if that was not enough, you get great service as well.

Maybel L. - Jacksonville, FL

I have an expensive Lampe Berger porcelain lampe and your oil burns beautifully in it. At your prices I can afford to light my lampes more often & THANK GOD, I can buy American!!

Sylvia C. Lutz, FL

This is my 5th order and I am completely satisfied with this merchsnt. Quality, price & service are excellent and I recommend them to all my friends.

Michele M. Phoenix, AZ

Shipping was fast and the lamp oil is truly top quality!! A+ In my book.

Shawna M. Conroe, TX

The fragrance oil was better than they had claimed. The fragrances smelled exactly like what they were supposed to smell like (apple was really like an apple). The packaging is very cute, not to mention they have the least expensive yet best quality fragrance oils I have ever encountered. Not to mention the box arrived a day early which is totally unheard of; a day early wow!!! Needless to say we are very pleased and will be doing a lot more business and sending a lot more business in their direction.

Dawn L. California City, CA

My order was shipped to me the same day I ordered. I received my fragile order well packed and with a personal touch of Suzys Zoo stickers on the front of the box. I was kept up to date about my shipment. This business was a pleasure to order from. I definitely will visit this website again. I really appreciated the prompt attention and personal service.

Brenda H. Saginaw, TX

This transaction with this merchant was absolutly flawless. They get an excellent in every aspect of this sale. I could not ask for any better service than what they had to offer. They make online shopping a pleasant reality. Thanks again for the excellent service and product!!

Richard S. - Claypool, IN

Rarely am I completely satisfied with a business transaction. In this case I was. Very professional service.

John W. - Casper, WY

Awesome experience! I purchased Courtneys own brand of Lampe Berger Style oil lamps. Not only did they include FULL SIZE bottles of oil w/ each lamp, which made the lamps an even better value, they also had a buy 5 get one free offer on the oils! The lamps are beautiful, quality is great, prices very reasonable, and I received the order in 2 days, most likely because they shipped the order the day it was received.(I didnt pay freight at all due to a special offer!) As a retail buyer I am very aware of pricing on merchandise, and aware that many retailers are using freight as a profit center. Courtneys is a good value in every way!

Lisa S. - Dacula, GA

Thanks again for being the source of a very happy receipient again. Your service is so fast it always amazes me.

Sincerely, Susan

They are the most WONDERFUL people. You feel as if you are their only customer! YOUR purchases and/or questions are their most IMPORTANT priority-or so it feels! Shipping is super fast. Buy, & *POOF* its at your door! Great prices, for quality items. The free ship (w/amt of purchase)is FANTASTIC - ALL merchants should offer this-not just as a promo! I guess the best way to put it, once your a customer, you are part of the COURTNEYS CANDLES FAMILY!

Laura G. - Port St. Lucie, FL

Everything went great from the purchase through delivery. Prices were significantly better than we found in two retail stores that carry the same clock, plus we saved on shipping and sales tax. The candle is exactly as advertised, high quality and better than any we have purchased elsewhere. They even replied to a followup e-mail that I sent to them thanking them for the clock, in less than 8 hours. I was very impressed with the personal touch given this order and the way they are able to extend that type of intangible onto an internet purchase. I would not hesitate to use Courtney's Candles again in the future and I would definitely recommend them to others.

Jim E. - Eden Prairie, MN

This site provided the best prices, lowest shipping costs and quickest delivery time of any online company that I have dealt with in the last 4 years, and I do most of my shopping online. I first met the owners in Canton, Texas, and I am so glad that I found them and their website. Outstanding!

Deborah G. - Forney, TX

Exceptional service, exceptional product. I was really pleased and I will make sure that everyone knows about Courtney's Online. Not only are they professionals..but they managed to integrate a personal caring attitude with the service. Not that easy to do. Thank you.

Julia L. Fairchild - Oxnard, CA

Time and care are obviously is taken in packaging their shipments. The time to stamp thank you on their packing slips and the happy stickers on their boxes,say to me that they appreciate your business. I will continue purchase from them frequently and appreciate such a merchant.

Tammy D.

I just wanted to take this time to let you know how very satisfied I am with your candles. The scent is unbelievable. Each candle is sooooooo full of fragrant. I love to light up candles especially when I come home from work and just want to relax. Your candles are by far one of the best and I would highly recommend you to my friends. I have just put in my 2nd order with you tonight and will be one of your loyal customers from now. I just wanted to let you know how lucky I am to have found your website. Thank You very much!

Eleonor

Courtney's offers excellent service, communication and friendliness. Their selection of products and service is out standing. I am a loyal customer because of this experience. I recommend shopping with this fine business FIRST, before considering ANY other place online

Lauris Hays - Kennewick, WA

I love these candles!! I have purchased several over the years at our State Fair! I am so glad that I found them on the web!!!

Camille G., Jefferson City, MO

This is an exceptional establishment! Their products are superb and their customer service could not be better! I recommend this company to everyone.

Richard Dickerson, Richmond, VA

I have been ordering Courtney's Candles for quite some time....and they are the best candles!!!!!!!

Lisa K., Florissant, MO

Product was delivered quickly and was even better than expected. I am putting together my next order!

Dawn L., Uxbridge, MA

The service, packaging, and product are exceptional!

Delores Hampton, Scottsboro, AL

I have been a faithful customer since 1994 when you would come to Lincoln, Nebraska. Your candles are by far the very best and I have referred many customers to you. Keep up the great work. I'm spreading your name in Florida now.

Eileen W., Arcadia, FL

Your candle fills the whole house with such wonderful scents. I bought my first Courtney's candle at the local mall... I'm so happy that I did. EVERYONE that comes to my house comments on the scent, and how it fill the whole house with fragrance.

Kim Matzen, Moline, IL

I have ordered from Courtney's 4 times now and have always been delighted with the candles I receive. I now have 3 friends that order from them after smelling my candles. If you want a true scent for the descriptions Courtney's is the place.

Karen Murphy, Richland Hills, TX

Testimonials

Just wanted to let you know that my clock arrived yesterday here in Australia and I have been extremely satisfied with your service and the product, which now ... read more

Heather J.

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