About Us and Our Fragrance Lamps, Musical Clocks and Clayworks Blue Sky at Courtney's Candles & Creations

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CONTACT INFO
Courtney's Candles & Creations
2029 Willard
Joplin, MO 64804
417-624-1838 (Voice & Fax) or Toll Free 866-723-6873
courtneys_candles@hotmail.com

ALL ABOUT COURTNEYS CANDLES & CREATIONS
We've been making our own candles since 1992. Each year we expand our offering of quality gift items with things we fall in love with. We only sell things we love.

Wilma is our expert on Scented Jar Candles and Fragrance Lamps. She's always loved highly scented great smelling candles and has fallen in love with her fragrance lamps (the best thing about selling them is getting to "test" them every day!). Wilma would be delighted to help you select your favorite fragrances.

Frank is our expert on Rhythm & Seiko Clocks and Clayworks by Heather Goldminc. He'd be delighted to answer any questions or help you with your selections.

Call Frank or Wilma TOLL FREE
at 1-866-723-6873
9 AM to 9 PM (CST) Everyday
Or send us an Email
You may also send snail mail to
2029 Willard, Joplin, MO 64804.

CHECKING ORDER STATUS
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RETURN POLICY
1. Returns must be made within 30 days of purchase.

2. We can only provide credit to the credit or debit card used for the original purchase. Gifts can only be credited to the purchaser’s credit card.

3. Credit cannot be given on items not in original condition in the original cosmetic boxes with the all original paperwork. Boxes must not be marred with tape or otherwise altered. Candles or Fragrance Lampes may not be returned if they have been burned. Opened, unsealed bottles of lamp fragrance may not be returned. (ie ready for resale to another customer.)

4. Rhythm and Seiko Clocks are subject to a $20 restocking fee. Other returned items are subject to recovery of our shipping costs.

5. Items must be well packaged in an external box with cushioning material surrounding the item’s cosmetic box. We suggest you insure the item against damage in shipping as we cannot provide credit if the item is damaged in return shipment. If the item's cosmetic box is damaged the cost of replacing the box will be deducted.

6. Contact us for authorization before you return an item.

7. Of course, special orders may not be returned. All Clayworks Studio Originals are special orders. Items shipped directly from the manufacturer are considered special orders and may not be returned. Examples include Ridgeway Clocks, Loricron Clocks, Hermle Clocks & Uttermost Clocks.

8. In the unlikely event that you recieve an item in error, we will ship you the correct item with return postage. Fragrance Lamps or Oils that have been used cannot be returned or exchanged. We expect to recieve the incorrect item back in less than 30 days or we will assume you have decided to keep it.

9. Authorized returns should be shipped to: Courtney’s Candles & Creations, 2029 Willard, Joplin, MO 64804. Be sure to include the original purchaser’s name (exactly as it appears on the credit card), bill to address, and credit card number and expiration date. We do not retain credit card information (it is shredded).

SHOPPING SECURITY
When you shop at Courtney's you'll be one of millions of customers who have safely shopped across the Yahoo! network without credit card fraud. Courtney's is part of the Yahoo! Shopping Network and utilizes the Secure Sockets Layer (SSL), an advanced encryption technology. Our Secure Sockets Layer (SSL) software is provided by Yahoo!. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

CUSTOMER RATINGS
Yahoo! Shopping randomly samples our customers and asks them to rate our performance. As of 9/06/08, the results are as follows:

LAST 12 MONTHS:
EXCELLENT.....90.0%
GOOD...............6.0%
OK....................4.0%
BAD..................0.0%

LAST 10 YEARS
EXCELLENT......89.8%
GOOD................8.7%
OK.....................1.0%
BAD...................0.5%

I feel I must record my thanks for the efficiency shown by your company. Being in Scotland we were reluctant to purchase from the USA because of the distance. But left with no alternative we did order. The efficiency and speed with which your dealt with our order was remarkable. It was also packed very well and arrived with no mishaps. Many thanks for your help.
Andrew F. - Scotland
I couldn't be more satisfied with Courtney's Candles. Over the past few years I've purchased several items from them without a single problem. On the one occasion when I had a question about a product and contacted them about it, I received an immediate and personal response. I recommend them highly.
Pat S. - Malvern PA