What do I need in order to watch the clock videos?

Our videos require Windows Media Player 9 or Real Player 10 or higher, for the best results. Also, the faster internet connection you have available the better quality, and faster the video download.

How do I find out what version of Windows Media Player I have?

If you are using Windows, you can find the Media Player on your start menu, and load it by clicking on the icon. You can check the version number clicking on Help on the menu bar, and then About.

How do I find out what version of Real Player I have?

If you are using Windows, you can find the Real Player on your start menu, and load it by clicking on the icon. You can check the version number clicking on Help on the menu bar, and then About.

The sound is playing, but I don't see any video

Please make sure that you have at least Windows Media Player 9 installed, or Real Player 10, and ensure you click the correct link for your preferred player. You can download either player by clicking on the relevant 'download player' link on the clock's item page.

The video/audio keeps stopping and starting

Please check your players connection settings matches that of your internet connection. Windows Media: Wait for the video to start playing, then right click on the video, and click 'options'. Real Player: Click 'launch in external player' and click Tools, Preferences, Connection. If you're still having problems.

The video is very blurred, and poor quality

See above for details to check your media player settings matches your internet connection. DSL/Cable Modems produce excellent quality videos and are strongly recommended. Dial-Up Connection Speeds produce lower quality vidoes due to download constraints. If you are on a Dial-Up Connection then you might want to consider trying to watch the video on a high speed connection elsewhere.